Privacy Policy – Sprout Garden

1. Information Stored on Your Device

Much of Sprout Garden works locally on your device.

Local information may include:

• Garden progress and plant growth
• Watering, sunlight, rest, and other care activity
• Local conversation history
• Mood Journal entries
• Memory Book information
• Story progress and preferences
• Application settings

Basic garden progress and local saving remain available without a Care Plan subscription.

Deleting the app or clearing its local application data may remove information stored only on that device unless information has previously been protected using an available cloud feature.

2. App Account Information

Some Sprout Garden features, including authenticated Live AI and optional cross-device cloud protection, require an app account.

When you create or use an account, we may process:

• Your email address
• An account identifier
• Authentication information needed to verify your account
• Session information needed to operate and secure the service

The app is designed so that the authenticated session token used during an active session is held in memory and is not intentionally saved as a permanent local login token.

Authentication credentials are processed through our authentication service for sign-in. We do not use account credentials for advertising or profiling.

3. AI Conversations

Sprout Garden includes optional AI-powered features, including Talk and Whisper Hollow.

When you choose to request a Live AI response, the text you submit is transmitted from your device to our backend services and to an AI service provider so that the requested response can be generated.

The submitted text is used to provide the requested AI feature.

Sprout Garden is designed so that raw Whisper Hollow content and raw Talk conversation history are not included in Care Plan Cloud Protection backups.

Local conversation history may remain on your device.

We may process limited technical information related to AI requests, such as request status, timestamps, usage counts, and error information, where necessary to operate, secure, and troubleshoot the service.

We do not sell the contents of your AI conversations.

4. Whisper Hollow

Whisper Hollow is designed as a more private space within Sprout Garden.

Raw Whisper Hollow text is not included in cloud backups and is not automatically copied into the Memory Book.

If you request an AI response in Whisper Hollow, the text needed for that request must still be processed to generate the response.

When no AI response is requested, the app does not send that text to an AI provider for response generation.

5. Mood Journal and Memory Features

Mood Journal information is intended primarily for personal reflection and the in-app experience.

Sprout Garden is not a medical service and does not provide medical diagnosis, treatment, or professional mental-health care.

The Memory Book and plant-memory features are designed to preserve limited garden and companion information rather than complete private conversation transcripts.

6. Care Plan and Cloud Protection

Care Plan is an optional paid subscription.

When Care Plan Cloud Protection is available and used, Sprout Garden may store information such as:

• Garden state and plant progress
• Plant and growth-stage information
• Safe continuity cues
• Selected companion-state information needed to continue the garden experience
• Cloud-backup timestamps and related synchronization information

Care Plan Cloud Protection is specifically designed not to upload raw Whisper Hollow content or raw Talk conversation history.

Cloud protection is optional. Local device saving remains available without a Care Plan subscription.

7. Purchases and Subscriptions

Purchases and subscriptions are processed by the applicable app store, such as Google Play or the Apple App Store.

Heartbridge Interactive does not receive or store your full payment-card details.

To verify whether Care Plan is active, we may process purchase-related information such as:

• Product or subscription identifiers
• Purchase tokens or transaction identifiers
• Subscription status
• Renewal status
• Subscription expiration time
• App-store platform
• Purchase acknowledgement or verification status

This information is used to verify purchases, provide paid features, maintain entitlements, prevent misuse, and support subscription-related troubleshooting.

8. Service Providers

We use service providers to operate Sprout Garden.

Depending on the feature used, these providers may support account authentication, backend database services, hosting, AI response generation, security, error handling, and purchase verification.

Current services may include infrastructure and authentication services such as Supabase, AI-processing services such as OpenAI, and platform services provided by Google Play or Apple.

These providers process information as needed to provide their respective services and subject to their applicable terms, privacy commitments, and security obligations.

9. Technical and Security Information

When Sprout Garden communicates with online services, standard technical information may be processed, such as:

• IP address and network information
• Request timestamps
• App version
• Device or operating-system information needed for compatibility
• Server security and error logs

We use reasonable technical and organizational safeguards, including encrypted network connections where applicable.

No method of electronic transmission or storage can be guaranteed to be completely secure.

10. How We Use Information

We use information only as reasonably necessary to:

• Provide Sprout Garden and its requested features
• Authenticate users
• Generate requested AI responses
• Preserve optional cloud garden progress
• Verify Care Plan subscriptions
• Maintain usage limits
• Prevent fraud and abuse
• Troubleshoot failures
• Protect service security
• Comply with applicable legal obligations

We do not sell users’ personal information.

We do not use private Talk or Whisper Hollow content to create advertising profiles.

11. Data Retention

Information stored locally remains on your device until it is removed by you, overwritten by the application, or deleted together with the app or its application data.

Cloud-protected garden information may remain associated with your account while your account or applicable cloud service remains active.

Account, security, and subscription-verification records may be retained for as long as reasonably necessary to provide the service, verify entitlements, prevent fraud, resolve disputes, or comply with applicable law.

When information is no longer reasonably required, we may delete or anonymize it.

12. Account and Data Deletion

You may request deletion of your Sprout Garden account and associated cloud-stored personal information.

When an eligible deletion request is completed, we will delete or anonymize associated account and cloud-stored user information, except for limited information that must be retained for legitimate purposes such as security, fraud prevention, transaction records, dispute resolution, or legal compliance.

Deleting your Sprout Garden account does not automatically cancel a Google Play or Apple App Store subscription. Subscription cancellation is managed through the applicable app-store account.

Information stored only on your device can generally be removed by clearing the app’s local data or uninstalling the application.

Account deletion page: https://heartbridgeinteractive.com/sprout-garden-delete-account

13. Children’s Privacy

Sprout Garden is not intended to knowingly collect personal information from children in violation of applicable law.

If we learn that personal information from a child has been collected in circumstances where legally required parental or guardian consent was not obtained, we will take reasonable steps to delete that information.

14. International Data Processing

Our service providers may operate servers or process information in countries other than the country in which you live.

Where required, we take reasonable steps to handle information in accordance with applicable privacy and data-protection requirements.

Heartbridge Interactive Ltd is based in the United Kingdom.

15. Your Privacy Rights

Depending on where you live, applicable privacy laws may give you rights regarding personal information, which may include access, correction, deletion, restriction, objection, or portability rights.

To make a privacy-related request, contact us using the information below. We may need to verify your request where required by law.

16. Changes to This Privacy Policy

We may update this Privacy Policy when Sprout Garden, our service providers, our data practices, or applicable legal requirements change.

When changes are made, we will update the “Last Updated” date at the top of this page and provide additional notice where required.

17. Contact Us

If you have questions about this Privacy Policy, Sprout Garden’s privacy practices, or wish to make a privacy-related request, please contact: